A meta-model for interacting with computers
Interacting with Computers
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Which way now? Analysing and easing inadequacies in WWW navigation
International Journal of Human-Computer Studies
A mental model can help with learning to operate a complex device
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
Transparent Queries: investigation users' mental models of search engines
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
The influence of mental models and goals on search patterns during web interaction
Journal of the American Society for Information Science and Technology
Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Social Information Processing in News Aggregation
IEEE Internet Computing
The bandwagon effect of collaborative filtering technology
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Feed me: motivating newcomer contribution in social network sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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We investigate how initial mental models of a photo sharing website are shaped by observing the behavior of existing users. We manipulate experimentally whether content with critical or popular appeal is highlighted as the best content on the website. Despite interacting with uniform site content and interface design, user's mental models are significantly influenced by social cues embedded in content highlighting behavior, manifesting differential behavioral explanations, audience perceptions, and predictions of unseen features. Results are interpreted within a specific theory of socialized mental models.