Deconstructing web experience: more than just usability and good design

  • Authors:
  • Chandra Harrison;Helen Petrie

  • Affiliations:
  • Department of Computer Science, University of York, York, United Kingdom;Department of Computer Science, University of York, York, United Kingdom

  • Venue:
  • HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
  • Year:
  • 2007

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Abstract

To design for positive web experience designers require an understanding of what factors elicit specific affective or cognitive responses. To gather user perceptions, which may offer insight for future objective exploration, an online survey asked five open ended questions regarding user perception of design aspects associated with a range of affective and cognitive states; specifically what stimulates web user's curiosity and creativity, what challenges their abilities, what surprises them and what alters their sense of time. The majority of responses can be categorized as either usability or design factors, but 17.4% cannot and warrant further exploration to determine their utility for designing optimal user experience. Results also indicate that for each of the states there are trends in the responses, suggesting that certain aspects of web interface design elicit specific reactions. These aspects should be explored and applied if designers want to encourage pleasurable website experience.