Quality of web usability evaluation methods: an empirical study on MiLE+

Authors:
Davide Bolchini;Franca Garzotto
Affiliations:
TEC-Lab, Facoltà di Scienze della Comunicazione, Università della Svizzera Italiana, Lugano, Switzerland;Hypermedia Open Center, Department of Electronics and Information, Politecnico di Milano, Milano, Italy
Venue:
WISE'07 Proceedings of the 2007 international conference on Web information systems engineering
Year:
2007

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Abstract

What are the quality factors that define a "good" usability evaluation method and contribute to its acceptability and adoption in a real business context? How can we measure such factors? This paper investigates these issues and proposes to decompose the broad, general concept of "methodological quality" into more measurable, lower level attributes such as performance, efficiency, cost effectiveness, and learnability. We exemplify how to measure such attributes, reporting an empirical evaluation study of a usability inspection method for web applications called MiLE+.