Computer information systems and organization structure
Communications of the ACM
Designing Complex Organizations
Designing Complex Organizations
ICIS '00 Proceedings of the twenty first international conference on Information systems
Important CIO features for successfully managing IS sub-functions
Strategies for managing IS/IT personnel
Journal of Management Information Systems
Journal of Management Information Systems - Special issue: Information technology and organization design
Journal of Management Information Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
International Journal of Information Management: The Journal for Information Professionals
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The role of information technology (IT) has changed from being merely a tool for processing transactions to a weapon that can affect an organization's competitive position. Because of this change, previous organizational structures for IT groups ma no longer be adequate. Organizational theorists have shown that the appropriate structure is influenced by the organization's external environment and strategy. The study contributes toward a better understanding of IT organization by exploring the relationship between the organizational structure of IT groups and the effectiveness of IT support in two companies with similar IT environments. Specifically, the study uses: (1) qualitative analysis to examine IT organizational structure in two very similar companies; (2) quantitative analysis to determine which company has more effective IT support; and (3) an expert panel to identify those difference sin IT organizational structure that appear to facilitate effective IT support. Several propositions from these findings are presented and discussed.