From user access patterns to dynamic hypertext linking
Proceedings of the fifth international World Wide Web conference on Computer networks and ISDN systems
Learning and Revising User Profiles: The Identification ofInteresting Web Sites
Machine Learning - Special issue on multistrategy learning
Scheduling to minimize average completion time: off-line and on-line approximation algorithms
Mathematics of Operations Research
Personalizing web sites for mobile users
Proceedings of the 10th international conference on World Wide Web
Personalization from incomplete data: what you don't know can hurt
Proceedings of the seventh ACM SIGKDD international conference on Knowledge discovery and data mining
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Discovery and Evaluation of Aggregate Usage Profiles for Web Personalization
Data Mining and Knowledge Discovery
Managing Business Process Flows
Managing Business Process Flows
An architecture to support scalable online personalization on the Web
The VLDB Journal — The International Journal on Very Large Data Bases
Operations Research
Consumer Addressability and Customized Pricing
Marketing Science
Creating Adaptive Web Sites Through Usage-Based Clustering of URLs
KDEX '99 Proceedings of the 1999 Workshop on Knowledge and Data Engineering Exchange
Product Customization and Price Competition on the Internet
Management Science
The Role of the Management Sciences in Research on Personalization
Management Science
Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters
Online Scheduling of a Single Machine to Minimize Total Weighted Completion Time
Mathematics of Operations Research
Incorporating contextual information in recommender systems using a multidimensional approach
ACM Transactions on Information Systems (TOIS)
Personalized Pricing and Quality Differentiation
Management Science
Customized Products: A Competitive Analysis
Marketing Science
Web Personalization: Is It Effective?
IT Professional
Scheduling: Theory, Algorithms, and Systems
Scheduling: Theory, Algorithms, and Systems
Empirical analysis of predictive algorithms for collaborative filtering
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
Live-chat agent assignments to heterogeneous e-customers under imperfect classification
ACM Transactions on Management Information Systems (TMIS)
Design science and the accumulation of knowledge in the information systems discipline
ACM Transactions on Management Information Systems (TMIS)
Advertising Strategies in Electronic Retailing: A Differential Games Approach
Information Systems Research
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One of the distinctive features of sites on the Internet is their ability to gather enormous amounts of information about their visitors and to use this information to enhance a visitor's experience by providing personalized information or recommendations. In providing personalized services, a website is typically faced with the following trade-off: When serving a visitor's request, it can deliver an optimally personalized version of the content to the visitor, possibly with a long delay because of the computational effort needed, or it can deliver a suboptimal version of the content more quickly. This problem becomes more complex when several requests are waiting for information from a server. The website then needs to trade off the benefit from providing more personalized content to each user with the negative externalities associated with higher waiting costs for all other visitors that have requests pending. We examine several deterministic resource allocation policies in such personalization contexts. We identify an optimal policy for the above problem when requests to be scheduled are batched, and show that the policy can be very efficiently implemented in practice. We provide an experimental approach to determine optimal batch lengths, and demonstrate that it performs favorably when compared with viable queueing approaches.