Pricing computer services: queueing effects
Communications of the ACM
Processor-shared buffers with reneging
Performance Evaluation - Special issue on bandwidth management and congestion control of high-speed networks
Dynamic optimal control models in advertising: recent developments
Management Science
Dynamic conjectural variations in a Lanchester oligopoly
Management Science
Improving Service by Informing Customers About Anticipated Delays
Management Science
The Many-Player Advertising Game
Management Science
Differential games in economics and management science
Differential games in economics and management science
Overload Behaviour and Protection of Event-driven Web Servers
Revised Papers from the NETWORKING 2002 Workshops on Web Engineering and Peer-to-Peer Computing
Web Site Usability, Design, and Performance Metrics
Information Systems Research
When the Wait Isnt So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth
Information Systems Research
Web Server Farm in the Cloud: Performance Evaluation and Dynamic Architecture
CloudCom '09 Proceedings of the 1st International Conference on Cloud Computing
Resource Allocation Policies for Personalization in Content Delivery Sites
Information Systems Research
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We consider advertising problems under an information technology (IT) capacity constraint encountered by electronic retailers in a duopolistic setting. There is a considerable amount of literature on advertising games between firms, yet introducing an IT capacity constraint fundamentally changes this problem. In the presence of information processing constraints, although advertising may still cause a customer to switch, it may not result in a sale, i.e., the customer may be lost by both firms. This situation could occur when customers have a limited tolerance for processing delays and leave the website of a firm because of slow response. In such situations, attracting more traffic to a firm's site (by increasing advertising expenditure) may not generate enough additional revenue to warrant this expenditure. We use a differential game formulation to obtain closed-form solutions for the advertising effort over time in the presence of IT capacity constraints. Based on these solutions, we present several useful managerial insights.