Understanding the Psychology of Internet Behaviour: Virtual Worlds, Real Lives
Understanding the Psychology of Internet Behaviour: Virtual Worlds, Real Lives
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Information Systems Research
Learning to Ignore Online Help Requests
Computational & Mathematical Organization Theory
Exploring knowledge contribution from an OCB perspective
Information and Management
Journal of Management Information Systems
Predicting knowledge sharing practices through intention: A test of competing models
Computers in Human Behavior
Computers in Human Behavior
Fostering the determinants of knowledge sharing in professional virtual communities
Computers in Human Behavior
A motivational approach to information providing: A resource exchange perspective
Computers in Human Behavior
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Helping is more likely to occur when potential helpers can clearly understand the help-seeker's needs and when they can freely choose whether to help or not. Information systems such as electronic bulletin boards, web communities, and knowledge management systems all satisfy these conditions. In order to explain helping behaviors in the workplace, we employ the personality traits of altruism and job autonomy, as well as the characteristics of the information systems used by employees in organizations. In this study, we conducted a survey of business persons who use information systems in the workplace. The results of our study indicate that altruism and job autonomy have both the main and interaction effects on the willingness to help others through information systems. With regard to the effects of the characteristics of information systems, the media richness of information systems exerts a positive impact on willingness to help. On the contrary, the size of the user group affects the willingness to help negatively, which reflects the bystander effect in the offline world. Implications for both researchers and practitioners are discussed.