Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Strategic information systems: myths, reality and guidelines for successful implementation
European Journal of Information Systems
Becoming part of the furniture: the institutionalization of information systems
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Power, politics, and MIS implementation
Communications of the ACM
Managing the computer resource: a stage hypothesis
Communications of the ACM
Enablers and inhibitors of business-IT alignment
Communications of the AIS
Information Systems and Global Diversity
Information Systems and Global Diversity
From Control to Drift: The Dynamics of Corporate Information Infrastructures
From Control to Drift: The Dynamics of Corporate Information Infrastructures
The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation
Organization Science
Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders
Information Systems Research
Knowing in Practice: Enacting a Collective Capability in Distributed Organizing
Organization Science
Generalizing Generalizability in Information Systems Research
Information Systems Research
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
Journal of Management Information Systems
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Innovating mindfully with information technology
MIS Quarterly
The intranet - an intrinsic component of strategic information management?
International Journal of Information Management: The Journal for Information Professionals
The Journal of Strategic Information Systems
The Journal of Strategic Information Systems
The complexities of electronic services implementation and institutionalisation in the public sector
Information and Management
An institutional theory perspective on e-HRM's strategic potential in MNC subsidiaries
The Journal of Strategic Information Systems
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Much of the IS literature focuses on the positive impacts of the institutionalisation of IT in business routines; that is it assumes that it is good for IT to become embedded within an organisation. In this paper, however, we explore the 'dark side' of such institutionalisation, demonstrating how a technology once institutionalised can become invisible to management so that its strategic potential is under-exploited while at the same time business risks associated with the IT are ignored. We demonstrate this through an in-depth longitudinal case study which follows the development of an intranet in a bank in the UK over a period of 5years. By following changes to the management of the intranet and its continuous embedding in work practices, the paper identifies six characteristics of institutionalised systems and highlights five risks for a business. The paper contributes to the literature in IS by exploring the impact for businesses from the apparent paradox between institutionalisation and awareness of the strategic value of technology in organisations.