A social process model of user-analyst relationships
MIS Quarterly
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
The control of information systems developments after implementation
Communications of the ACM - Special section on management of information systems
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
The Co-Evolution of Strategic Alliances
Organization Science
Information Systems Research
The Illusory Diffusion of Innovation: An Examination of Assimilation Gaps
Information Systems Research
Municipal Wi-Fi: Big Wave or Wipeout?
IEEE Internet Computing
Enabling agile adoption practices through network organizations
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
Information system development agility as organizational learning
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
Strategic information systems and financial performance
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
The Effectiveness of Knowledge Transfer Portfolios in Software Process Improvement: A Field Study
Information Systems Research
Expertise Integration and Creativity in Information Systems Development
Journal of Management Information Systems
Journal of Management Information Systems
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
Municipal broadband wireless networks
Communications of the ACM - Alternate reality gaming
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Municipal wireless broadband: Lessons from San Francisco and Silicon Valley
Telematics and Informatics
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Effective knowledge management is important to the success of information technology projects. This research applies the integrated lens of the absorptive capacity theory and the social process model of information system development projects to examine the dynamic of knowledge activities concerning broadband infrastructure development in the context of municipal broadband networks. The research questions are: (1) What is the extent of the dynamic of knowledge activities involved in the development process?, (2) What are the events that trigger knowledge activities in municipal broadband development?, and (3) How does a city create and utilize new knowledge in the development process? This study examines municipal wireless projects in three cities (Chaska, MN; Hermosa Beach, CA; and Fredericton, Canada). Events that trigger knowledge activities are assignment of personnel, physical system construction, performance problems, resistance, and reassignment of organizational roles. Four factors that influence knowledge activities and project performance are the dynamic of technology development, partnership commitments, limitation of external knowledge and learning-by-doing, and political dynamics. The study has policy implications for cities that are in the process of planning and deployment. A good project planning, user expectation management, systematic performance evaluation, a careful partner selection process, and the use of service level agreements are important to project success. In addition, cities need to take into consideration that the technology is not a plug and play technology and that considerable efforts are needed to integrate the technology with other solutions to deliver broadband services as well as to configure the system according to topologies, street conditions, buildings, density of trees, among others.