Success factors of developing G2G services: the case of Egypt

• Authors: Ralf Klischewski;Eman Askar
• Venue: Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
• Year: 2010

This contribution focuses on the challenge of developing services for the purpose of implementing G2G interoperability. Basic approaches to service development are published, but there is a lack of sharing "best practices" how to implement this step by step in the area of e-government. In particular, it is unknown to what extent administrations are able to follow existing service development approaches and reach a successful outcome within a reasonable frame of time and resources, or what are the barriers to applying the state-of-the-art methodologies? The research approach is exploratory. The case of Egypt, where service-oriented architecture was chosen as the main interoperability approach, is investigated how services are currently being developed and what kind of methodological enhancements could be appropriate. The case analysis on practical and strategic level leads to proposing success factors of developing G2G services with respect to problem perception, action plan, commitment, and future options. These can be used as hypothesis in future research and also as guidelines for improving governance, staff development and change management in administrative practice.