The role of technological know-how in c-commerce success

  • Authors:

  • Edward Hartono;Clyde W. Holsapple;Haihao Jin

  • Affiliations:

  • Department of Economics and IS, College of Business Administration, University of Alabama in Huntsville, 301 Sparkman Drive, Huntsville, AL 35899, United States;School of Management, Gatton College of Business and Economics, University of Kentucky, Lexington, KY 40506, United States;Department of Management, College of Business Administration, University of Northern Iowa, Cedar Falls, IA 50614, United States

  • Venue:
  • Decision Support Systems
  • Year:
  • 2011

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Abstract

Collaborative commerce (c-commerce), involving the use of technology to enable and facilitate inter-organizational processes, is an increasingly important area for technology innovation and investment, and has become a backbone of modern business activity. A vital basis for enhancing the likelihood of c-commerce success is an understanding of the factors that contribute to that success. This research studies one set of such factors: the facets of an organization's technological know-how for performing inter-firm collaboration. It builds on prior research that finds a link between organizational know-how and successful inter-firm collaboration to develop hypotheses about the relationship between an organization's technological know-how for performing inter-organizational collaboration and the success of such collaboration. These hypotheses are tested using data collected from survey respondents who have led c-commerce initiatives. We find support for the proposition that there are aspects of an organization's technological-collaborative know-how that have a significant positive relationship with the firm's c-commerce success.