Discount user-centered e-health design: a quick-but-not-dirty method

Authors:
Fenne Verhoeven;Julia Van Gemert-Pijnen
Affiliations:
University of Twente, Department of Psychology and Communication of Health and Risk, Enschede, The Netherlands;University of Twente, Department of Psychology and Communication of Health and Risk, Enschede, The Netherlands
Venue:
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Year:
2010

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Abstract

The philosophy of discount usability engineering perfectly fits the health care setting, where cost-cutting is ubiquitously present. We adapted Nielsen's discount usability approach for the health care setting by combining traditional thinking aloud (n=18) and Card Sorting (n=18) with online prototyping (n=5) and simplified thinking aloud (n=5). We used the approach to design an efficient and effective website with infection control guidelines for nursing home staff leading to high levels of satisfaction within a time frame of three months for the total cost of €7195. Based on our experiences, we would advocate using this discount user-centered approach for the design of e-health applications. Future research should concentrate on integrating the principles of creative co-design methods and online research into the discount usability approach.