An approach to expert recommendation based on fuzzy linguistic method and fuzzy text classification in knowledge management systems

Authors:
Ming Li;Lu Liu;Chuan-Bo Li
Affiliations:
School of Business Administration, China University of Petroleum, Beijing 102249, PR China and School of Economics and Management, BeiHang University, Beijing 100191, PR China;School of Economics and Management, BeiHang University, Beijing 100191, PR China;School of Management, Shenyang University of Technology, Shenyang 110870, PR China
Venue:
Expert Systems with Applications: An International Journal
Year:
2011

Citing 46
Cited 5

Direct approach processes in group decision making using linguistic OWA operators

Fuzzy Sets and Systems
Combining classifiers in text categorization

SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
Fab: content-based, collaborative recommendation

Communications of the ACM
GroupLens: applying collaborative filtering to Usenet news

Communications of the ACM
Learning personal preferences on online newspaper articles from user behaviors

Selected papers from the sixth international conference on World Wide Web
Distributional clustering of words for text classification

Proceedings of the 21st annual international ACM SIGIR conference on Research and development in information retrieval
Recommendation as classification: using social and content-based information in recommendation

AAAI '98/IAAI '98 Proceedings of the fifteenth national/tenth conference on Artificial intelligence/Innovative applications of artificial intelligence
A re-examination of text categorization methods

Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
Combining collaborative filtering with personal agents for better recommendations

AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Content-based book recommending using learning for text categorization

DL '00 Proceedings of the fifth ACM conference on Digital libraries
Hierarchical classification of Web content

SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
An Evaluation of Statistical Approaches to Text Categorization

Information Retrieval
Modeling the retrieval process for an information retrieval system using an ordinal fuzzy linguistic approach

Journal of the American Society for Information Science and Technology
Machine learning in automated text categorization

ACM Computing Surveys (CSUR)
Modern Information Retrieval

Modern Information Retrieval
An information retrieval model with ordinal linguistic weighted queries based on two weighting elements

International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems
Information Filtering: Overview of Issues, Research and Systems

User Modeling and User-Adapted Interaction
Amazon.com Recommendations: Item-to-Item Collaborative Filtering

IEEE Internet Computing
Naive (Bayes) at Forty: The Independence Assumption in Information Retrieval

ECML '98 Proceedings of the 10th European Conference on Machine Learning
Probabilistic Models for Unified Collaborative and Content-Based Recommendation in Sparse-Data Environments

UAI '01 Proceedings of the 17th Conference in Uncertainty in Artificial Intelligence
Evaluating the informative quality of documents in SGML format from judgements by means of fuzzy linguistic techniques based on computing with words

Information Processing and Management: an International Journal - Modelling vagueness and subjectivity in information access
Mining customer product ratings for personalized marketing

Decision Support Systems - Special issue: Web data mining
Discovering User Interests from Web Browsing Behavior: An Application to Internet News Services

HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
A personalized collaborative digital library environment: a model and an application

Information Processing and Management: an International Journal - Special issue: An Asian digital libraries perspective
Tuning the matching function for a threshold weighting semantics in a linguistic information retrieval system: Research Articles

International Journal of Intelligent Systems
Hybrid approaches to product recommendation based on customer lifetime value and purchase preferences

Journal of Systems and Software
Evaluating the information quality of Web sites: A methodology based on fuzzy computing with words: Special Topic Section on Soft Approaches to Information Retrieval and Information Access on the Web

Journal of the American Society for Information Science and Technology
An intelligent fuzzy-based recommendation system for consumer electronic products

Expert Systems with Applications: An International Journal
Personalized Content Recommendation and User Satisfaction: Theoretical Synthesis and Empirical Findings

Journal of Management Information Systems
Utilizing Popularity Characteristics for Product Recommendation

International Journal of Electronic Commerce
A model of an information retrieval system with unbalanced fuzzy linguistic information: Research Articles

International Journal of Intelligent Systems
Automatic expert identification using a text categorization technique in knowledge management systems

Expert Systems with Applications: An International Journal
Product recommendation approaches: Collaborative filtering via customer lifetime value and customer demands

Expert Systems with Applications: An International Journal
A semantic-expansion approach to personalized knowledge recommendation

Decision Support Systems
Towards personalized recommendation by two-step modified Apriori data mining algorithm

Expert Systems with Applications: An International Journal
Document recommendation for knowledge sharing in personal folder environments

Journal of Systems and Software
Toward incorporating a task-stage identification technique into the long-term document support process

Information Processing and Management: an International Journal
Voting techniques for expert search

Knowledge and Information Systems
A novel method for personalized music recommendation

Expert Systems with Applications: An International Journal
An adaptive consensus support model for group decision-making problems in a multigranular fuzzy linguistic context

IEEE Transactions on Fuzzy Systems
Feature-based recommendations for one-to-one marketing

Expert Systems with Applications: An International Journal
An effective refinement strategy for KNN text classifier

Expert Systems with Applications: An International Journal
Hierarchical document categorization with k-NN and concept-based thesauri

Information Processing and Management: an International Journal
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues

MIS Quarterly
Extended latent class models for collaborative recommendation

IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A 2-tuple fuzzy linguistic representation model for computing with words

IEEE Transactions on Fuzzy Systems

SINVLIO: Using semantics and fuzzy logic to provide individual investment portfolio recommendations

Knowledge-Based Systems
A social network-based approach to expert recommendation system

HAIS'12 Proceedings of the 7th international conference on Hybrid Artificial Intelligent Systems - Volume Part I
Finding the right supervisor: expert-finding in a university domain

NAACL HLT '12 Proceedings of the 2012 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Student Research Workshop
Combining social network and semantic concept analysis for personalized academic researcher recommendation

Decision Support Systems
A design of knowledge management tool for supporting product development

Information Processing and Management: an International Journal

Quantified Score

Hi-index	12.05

Visualization

Abstract

Since organizational tacit knowledge such as know-how and experiences usually resides in the owner's brain, consulting the expert is an effective and efficient way to utilize this type of knowledge. However, users are no longer able to effectively find the appropriate experts in the knowledge management system due to the complexity and diversity of the expertise and the knowledge needs. In this paper, an approach to expert recommendation is proposed to assist the user to find the required experts. The method adopts the fuzzy linguistic method to construct the expert profile, that is, to model expert's expertise. In addition, the fuzzy text classifier is used to get the relevant degree of the document to each knowledge area when the document is registered, which is the base of the following user profile construction. Then, the user profile consisting of the time and the relevance factors of the rated documents is constructed to derive the overall knowledge needs level of the user. Consequently, the expert that fulfills the knowledge needs most is recommended based on the similarity between the derived expert profile and the user profile. The developed prototype system, ''knowledge management system in aircraft industry company'', is introduced and the experimental results show the proposed approach is feasible and effective.