The smart, the intelligent and the wise: roles and values of interactive technologies

  • Authors:
  • Michael Herczeg

  • Affiliations:
  • University of Luebeck, Luebeck, Germany

  • Venue:
  • Proceedings of the First International Conference on Intelligent Interactive Technologies and Multimedia
  • Year:
  • 2010

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Abstract

Since the early days of computer-based interactive technologies it has been a challenge to make them work or behave according to their user's needs, capabilities and expectations. As an interdisciplinary challenge, researchers from computer science, psychology, engineering, work sciences, human factors, design, and architecture discussed and implemented ideas and theories over many years for interactive systems and media that do somehow what they shall do from their user's point of view. Some of these interactive technologies have been called "smart" or "intelligent". Systems collecting and providing information from social groups have even been attributed as reflecting a kind of "wisdom". Are we able to define and systematically implement interactive technologies as being smart, intelligent and even wise opposed to systems being plain, dull or ignorant? If so, what are the proper domains and system paradigms to apply these technologies? How can their users be enabled to understand, apply and master these technologies by fostering the development of appropriate mental models and skills? How shall the interaction methods been designed to let the users work with these systems in a effective, efficient, engaging and satisfying way. This paper will discuss these questions using examples of interactive systems designed for work, education, entertainment and daily life.