Exploring citizens' intention to use government websites in Taiwan: an empirical study

Authors:
Hui-Ju Wang;Jin Lo
Affiliations:
National Chengchi University, Taipei City, Taiwan;National Chengchi University, Taipei City, Taiwan
Venue:
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
Year:
2010

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Abstract

With the global emergence of positively transforming public service delivery applying Internet operation and government websites, there has been a growing need for research on factors influencing adoption of e-government services. To fill up the existing knowledge gap in this area, this paper examines factors influencing behavioral intention and attitude toward government websites usage among citizens in Taiwan. Drawing on widely employed intention-based models and on the literature on trustworthiness factors, this paper develops an integrated framework and proposes influences positively related to the adoption intention. We examined this framework using survey data from 200 citizens with prior usage experience in Taiwan. The results show that trust of government, facilitating conditions, perceived usefulness, and perceived ease of use have significant positive effects on usage intention to e-government. The results can help the policy makers identify the factors significant for encouraging adoption of e-government services and strategic revision.