Communications of the ACM
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Technology as Experience
Affect: from information to interaction
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
User-centred design and evaluation of affective interfaces
From brows to trust
Trust-inspiring explanation interfaces for recommender systems
Knowledge-Based Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personal and Ubiquitous Computing
The lega: a device for leaving and finding tactile traces
Proceedings of the fifth international conference on Tangible, embedded, and embodied interaction
A model for types and levels of human interaction with automation
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.