The trouble with social computing systems research

Authors:
Michael S. Bernstein;Mark S. Ackerman;Ed H. Chi;Robert C. Miller
Affiliations:
MIT, Cambridge, MA, USA;University of Michigan, Ann Arbor, MI, USA;Google, Inc., Mountain View, CA, USA;MIT, Cambridge, MA, USA
Venue:
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Year:
2011

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Abstract

Social computing has led to an explosion of research in understanding users, and it has the potential to similarly revolutionize systems research. However, the number of papers designing and building new sociotechnical systems has not kept pace. We analyze challenges facing social computing systems research, ranging from misaligned methodological incentives, evaluation expectations, double standards, and relevance compared to industry. We suggest improvements for the community to consider so that we can chart the future of our field.