Web Modeling Language (WebML): a modeling language for designing Web sites
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
Software Metrics: A Rigorous and Practical Approach
Software Metrics: A Rigorous and Practical Approach
Guest Editors' Introduction: Usability and the Web
IEEE Internet Computing
Conceptual Modeling of Device-Independent Web Applications
IEEE MultiMedia
A Global Perspective on Web Site Usability
IEEE Software
Quality Attributes of Web Software Applications
IEEE Software
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
A Systematic Review of Usability Evaluation in Web Development
WISE '08 Proceedings of the 2008 international workshops on Web Information Systems Engineering
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Comparison of methods and existing tools for the measurement of usability in the web
ICWE'03 Proceedings of the 2003 international conference on Web engineering
Web usability and evaluation: issues and concerns
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Systematic mapping studies in software engineering
EASE'08 Proceedings of the 12th international conference on Evaluation and Assessment in Software Engineering
A web usability evaluation process for model-driven web development
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
Inspeção de usabilidade em aplicações web guiada por funcionalidades
Proceedings of the Companion Proceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Empirical validation of a usability inspection method for model-driven Web development
Journal of Systems and Software
Graphical user interface (GUI) testing: Systematic mapping and repository
Information and Software Technology
Mapping study about usability requirements elicitation
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
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Context: In recent years, many usability evaluation methods (UEMs) have been employed to evaluate Web applications. However, many of these applications still do not meet most customers' usability expectations and many companies have folded as a result of not considering Web usability issues. No studies currently exist with regard to either the use of usability evaluation methods for the Web or the benefits they bring. Objective: The objective of this paper is to summarize the current knowledge that is available as regards the usability evaluation methods (UEMs) that have been employed to evaluate Web applications over the last 14years. Method: A systematic mapping study was performed to assess the UEMs that have been used by researchers to evaluate Web applications and their relation to the Web development process. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner. Results: The results show that around 39% of the papers reviewed reported the use of evaluation methods that had been specifically crafted for the Web. The results also show that the type of method most widely used was that of User Testing. The results identify several research gaps, such as the fact that around 90% of the studies applied evaluations during the implementation phase of the Web application development, which is the most costly phase in which to perform changes. A list of the UEMs that were found is also provided in order to guide novice usability practitioners. Conclusions: From an initial set of 2703 papers, a total of 206 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of UEMs for evaluating Web applications. This allowed us to identify several research gaps, which subsequently provided us with a framework in which new research activities can be more appropriately positioned, and from which useful information for novice usability practitioners can be extracted.