Usability inspection methods
ACM Transactions on Computer-Human Interaction (TOCHI)
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Interactive dialogue model: a design technique for multichannel applications
IEEE Transactions on Multimedia
SUE inspection: an effective method for systematic usability evaluation of hypermedia
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Does Branding Need Web Usability? A Value-Oriented Empirical Study
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Empirical investigation of web design attributes affecting brand perception
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Development of the evaluation form for expert inspections of web portals
ICWE'11 Proceedings of the 11th international conference on Web engineering
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Web usability evaluation methods are conceptual tools which should enable web designers, web engineers and usability engineers to detect and possibly anticipate usability problems of a web application, and eventually to provide requirements for improving the quality of the user experience. As the number of techniques and methods available grows, practitioners need clear criteria to choose which methods best fit their project needs, resources and organizational goals. Therefore, it becomes more and more important to foster research towards evaluating the quality of the usability evaluation methods, especially in view of their potential adoption among practitioners. Besides focussing on known attributes of intrinsic quality of the method (such as coverage, reliability and validity), this paper also explores "perceived" quality attributes related to the potential adoption of the method among practitioners, namely in terms of learnability, perceived difficulty, and cost-effectiveness. We report two empirical studies which have been carried out to measure these quality attributes on a state-of-the-art inspection method for web usability, called MiLE+. The result of this work can be useful to scholars because it provides validation examples and a set of quality attributes to apply to other usability evaluation methods; it also benefits practitioners because it offers a clear guidance about what requirements they should look for when selecting a usability evaluation method for their own project needs.