Understanding user goals in web search
Proceedings of the 13th international conference on World Wide Web
Toward wellness: women seeking health information
Journal of the American Society for Information Science and Technology - Part I: Information seeking research
Conceptual framework for tasks in information studies: Book Reviews
Journal of the American Society for Information Science and Technology
Predicting information seeker satisfaction in community question answering
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
How medical expertise influences web search interaction
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
Task Effects on Interactive Search: The Query Factor
Focused Access to XML Documents
Tell me about my family: a study of cooperative research on ancestry.com
Proceedings of the 2012 iConference
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Searching for health information has become a prevalent activity on the web. The information found online has a significant impact on people's decisions on whether to seek medical care and what treatments to undergo. However, existing studies consistently suggest that general consumers have various difficulties in formulating search queries using existing search engines and the queries were often not effective in retrieving personal- and situationalrelevant information. Understanding users' information needs is a gateway to designing effective information retrieval (IR) systems. In this study, we examined the types of information requested by users, the characteristics of consumers' expressions of their information needs, and their expectations for results by analyzing the questions that general users posted on Yahoo! Answers, a popular social Q&A site. Based on the results, we proposed design recommendations for facilitating users' ability to articulate their health information needs and recommendations for the presentation of information in health-related IR systems.