interactions
Technology probes: inspiring design for and with families
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DPPI '03 Proceedings of the 2003 international conference on Designing pleasurable products and interfaces
Supporting the creation of Mood Boards: Industrial Design in Mixed Reality
TABLETOP '06 Proceedings of the First IEEE International Workshop on Horizontal Interactive Human-Computer Systems
End User Development (Human-Computer Interaction Series)
End User Development (Human-Computer Interaction Series)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Professional probes: a pleasurable little extra for the participant's work
IASTED-HCI '07 Proceedings of the Second IASTED International Conference on Human Computer Interaction
In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT
Proceedings of the 10th European conference on Interactive tv and video
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Cultural Probes have proven to be a successful approach for involving end users in exploring the context one might design for. Several studies made value of probes in domestic contexts to inspire the design of systems but the role of probes in business contexts is underexplored. In this paper we report on our experiences of adapting probes to be used as a method for a usercentered design process in work environments. Our probes, called Infrastructure Probes, are tools for self-documentation and reflection to enable employees to document usage, problems and suggestions related to their IT and workplace infrastructure. We evaluated the Infrastructure Probes in two field studies. In this paper we motivate the approach, discuss values and issues by introducing probes into a business context and reflect on the lessons we learnt.