Information seeking in electronic environments
Information seeking in electronic environments
Searching the Web: the public and their queries
Journal of the American Society for Information Science and Technology
Transparent Queries: investigation users' mental models of search engines
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
The influence of mental models and goals on search patterns during web interaction
Journal of the American Society for Information Science and Technology
Search engines and how students think they work
Proceedings of the 28th annual international ACM SIGIR conference on Research and development in information retrieval
Search user interfaces: Best practices and future visions
Journal of the American Society for Information Science and Technology
Reconciling information-seeking behavior with search user interfaces for the Web
Journal of the American Society for Information Science and Technology
Relevance criteria identified by health information users during Web searches: Research Articles
Journal of the American Society for Information Science and Technology
A study of results overlap and uniqueness among major web search engines
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology
User rankings of search engine results
Journal of the American Society for Information Science and Technology
Undergraduate students' mental models of the Web as an information retrieval system
Journal of the American Society for Information Science and Technology
How are we searching the World Wide Web? A comparison of nine search engine transaction logs
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
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This study investigated the accuracy and completeness of mental models users have of Web search engines in the context of a comparison of matched data obtained from samples from 2000 and 2010. The performance measures time, steps and accuracy were assessed along with 17 salient features of Web search engines identified in the study conducted in 2000. The results indicated that the 2010 sample had improved significantly across all performance measures. The two samples did, however, identify an equal number of salient features (N=7). It was clear from the detailed analyses of the salient features though, that that the accuracy and completeness of users' mental models of search engines had demonstrably improved from 2000. So, while users' mental models of Web search engines still remain largely inaccurate and incomplete, their alignment with designer's conceptualisations has improved.