Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC

  • Authors:

  • Jinghui Hou;Kwan Min Lee

  • Affiliations:

  • University of Southern California, Los Angeles, CA, USA;University of Southern California, Los Angeles, CA, USA

  • Venue:
  • Proceedings of the 29th ACM international conference on Design of communication
  • Year:
  • 2011

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Abstract

It remains unsettled whether the design of humanlike interfaces is the gold standard in HCI. This study tested how the degree of humanness of the interfaces and the perceived interactants (HCI vs. CMC) might impact individuals' affective and behavioral responses in text-based interactions of a trivia game. The results showed that although users liked the computer agent more than the "other person," human-like representation, as manipulated by self-conscious emotions, only affected likability in the CMC context. And the "machine-like" interface actually appeared more expert. Our findings suggest humanlike interfaces should be applied with caution and within the right context. Important implications for user experience, as well as design for including emotions in HCI are discussed.