User experience research in the semiconductor factory: a contradiction?

  • Authors:
  • Marianna Obrist;Wolfgang Reitberger;Daniela Wurhofer;Florian Förster;Manfred Tscheligi

  • Affiliations:
  • HCI & Usability Unit, ICT&S Center, University of Salzburg, Salzburg, Austria;HCI & Usability Unit, ICT&S Center, University of Salzburg, Salzburg, Austria;HCI & Usability Unit, ICT&S Center, University of Salzburg, Salzburg, Austria;HCI & Usability Unit, ICT&S Center, University of Salzburg, Salzburg, Austria;HCI & Usability Unit, ICT&S Center, University of Salzburg, Salzburg, Austria

  • Venue:
  • INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
  • Year:
  • 2011

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Abstract

No doubt, user experience (UX) has become of high relevance within the HCI community. Within this paper, we present initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory. We highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in the factory context within in a limited timespan. The results provide an initial rich description of the operator's everyday experiences in a semiconductor factory. From a designer's point of view, this allows for a more empathic interaction design informed by a subjective operator perspective.