ERP and assistance systems

Authors:
Carlos J. Costa;Manuela Aparicio
Affiliations:
Instituto Universitario de Lisboa-Adetti, ISCTE, Lisboa, Portugal;Instituto Universitario de Lisboa-Adetti, ISCTE, Lisboa, Portugal
Venue:
AIASABEBI'11 Proceedings of the 11th WSEAS international conference on Applied informatics and communications, and Proceedings of the 4th WSEAS International conference on Biomedical electronics and biomedical informatics, and Proceedings of the international conference on Computational engineering in systems applications
Year:
2011

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Abstract

User assistance systems are especially important in complex information systems. ERP (Enterprise Resource Planning) is an example of a complex system. On the other hand, users of those systems want a quick and precise answer to their problems in order to perform specific tasks. In this paper, we analyze the adoption of user assistance systems. In order to analyze, we use as theoretical framework the Technology Acceptance Model (TAM). We also proposed some characteristics related to the perception of ERP use that may influence the acceptance and adoption of user assistance systems.