About Face 3.0: The Essentials of Interaction Design
About Face 3.0: The Essentials of Interaction Design
IT ecosystems: evolved complexity and unintelligent design
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Multiple people and components: considerations for designing multi-user middleware
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Refactoring human roles solves systems problems
HotCloud'09 Proceedings of the 2009 conference on Hot topics in cloud computing
Collaboration in System Administration
Queue - System Administration
CLOUD '11 Proceedings of the 2011 IEEE 4th International Conference on Cloud Computing
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At IBM®, we developed a set of user roles that describe the tasks of the people who interact with any cloud based Information Technology system. The three core roles of Cloud Service Creator, Cloud Service Provider, and Cloud Service Consumer create the base for reflecting the close interaction between developers, providers, and consumers in order to achieve the optimum service flow. The development of a single role as well as the entire taxonomy of roles is guided by a framework of governing principles. Our paper will first present an overview of the user roles and basic framework. Then we will present a series of examples and best practices for interpreting and applying the roles in the design and operation of cloud computing solutions.