Envisioning information
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Introduction to client/server systems: a practical guide for systems professionals
Ghosts in the network: distributed troubleshooting in a shared working environment
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The social life of engineering authorizations
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Commercial Applications of the Digital Computer in American Corporations, 1945-1995
IEEE Annals of the History of Computing
A View From the 1960s: How the Software Industry Began
IEEE Annals of the History of Computing
About Face 2.0: The Essentials of Interaction Design
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CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
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Multiple people and components: considerations for designing multi-user middleware
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Scripting practices in complex systems management
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
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CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
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PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
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Modern enterprise IT systems consist of many specialized functional components, often designed by multiple vendors, interconnected in a plethora of permutations to accomplish different goals. An increasingly large number of technical specialists support these systems. Designers of system administration and management tools for these environments must address complexity issues arising from variations in system architectures and topologies, integration between new and legacy systems as well as internal processes and organizational culture. This paper describes aspects of variability within and between IT environments and discusses approaches for managing complexity.