The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Voice loops as cooperative aids in space shuttle mission control
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Thunderwire: a field study of an audio-only media space
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Effects of awareness support on groupware usability
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Descriptive Framework of Workspace Awareness for Real-Time Groupware
Computer Supported Cooperative Work
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Information Processing and Management: an International Journal
Strangers and friends: collaborative play in world of warcraft
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Coordinating joint activity in avatar-mediated interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Speaking in character: using voice-over-IP to communicate within MMORPGs
IE '07 Proceedings of the 4th Australasian conference on Interactive entertainment
Human-Computer Interaction
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Geographically distributed workgroups are increasingly collaborating on time-sensitive, highly interdependent tasks that require detailed coordination to achieve success; although success under these conditions is often difficult. Improving these collaborations requires both better support from communication and information tools and a better understanding of how people use modes of coordination, such as explicit communication using audio and text, and the use of visual awareness displays of others' activities. To examine these issues, we conducted an experiment in which groups completed two tasks in the multiplayer online role-playing game Neverwinter Nights. Task performance results showed that the effects of communication channel were mixed and that the availability of the awareness display did not have a direct effect. However, transcripts revealed differences in the processes of collaboration such that in the absence of the awareness display, participants adapted their communication behavior to explicitly share information with group members.