Coordinating Expertise Among Emergent Groups Responding to Disasters
Organization Science
Coordination in Fast-Response Organizations
Management Science
Gaffers, Gofers, and Grips: Role-Based Coordination in Temporary Organizations
Organization Science
A Conceptual and Operational Definition of 'Social Role' in Online Community
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Information Technology and the Changing Fabric of Organization
Organization Science
Egalitarians at the gate: one-sided gatekeeping practices in social media
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Finding social roles in Wikipedia
Proceedings of the 2011 iConference
Trace Ethnography: Following Coordination through Documentary Practices
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
Knowledge Collaboration in Online Communities
Organization Science
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
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The goal of my research is to evaluate how distributed virtual teams are able to use socio-technical systems like Wikipedia to self-organize and respond to complex tasks. I examine the roles Wikipedians adopt to synthesize content about breaking news events out of a noisy and complex information space. Using data from Wikipedia's revision histories as well as from other sources like IRC logs, I employ methods in content analysis, statistical network analysis, and trace ethnography to illuminate the multilevel processes which sustain these temporary collaborations as well as the dynamics of how they emerge and dissolve.