The VideoWindow system in informal communication
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A collaborative medium for the support of conversational props
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The media equation: how people treat computers, television, and new media like real people and places
Peepholes: low cost awareness of one's community
Conference Companion on Human Factors in Computing Systems
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Social Tele-Embodiment: Understanding Presence
Autonomous Robots
Mediating awareness and communication through digital but physical surrogates
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
BiReality: mutually-immersive telepresence
Proceedings of the 12th annual ACM international conference on Multimedia
Physical embodiments for mobile communication agents
Proceedings of the 18th annual ACM symposium on User interface software and technology
Android as a telecommunication medium with a human-like presence
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Realizing Hinokio: candidate requirements for physical avatar aystems
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Presence: Teleoperators and Virtual Environments
Minimum movement matters: impact of robot-mounted cameras on social telepresence
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Human-Computer Interaction
Receptionist or information kiosk: how do people talk with a robot?
Proceedings of the 2010 ACM conference on Computer supported cooperative work
MeBot: a robotic platform for socially embodied presence
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring use cases for telepresence robots
Proceedings of the 6th international conference on Human-robot interaction
"Now, i have a body": uses and social norms for mobile remote presence in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Presentation of (telepresent) self: on the double-edged effects of mirrors
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
A review of mobile robotic telepresence
Advances in Human-Computer Interaction
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Metaphors for making sense of new communication technologies are important for setting user expectations about appropriate use of the technologies. When users do not share a common metaphorical model for using these technologies, interpersonal communication breakdowns can occur. Through a set of three 8-week-long field deployments and one ongoing observation in-house, we conducted contextual inquiries around the uses of a relatively new communication technology, a mobile remote presence (MRP) system. We observed many nonhuman-like metaphors (e.g., orienting toward the system as a robot, an object) and human-like metaphors (e.g., a person, or a person with disabilities). These metaphors influence people's expectations about social norms in using the systems. We found that there is a serious risk of creating interpersonal conflict when the metaphors are mismatched between people (e.g., locals use nonhuman-like metaphors when remote pilots use human-like metaphors). We explore the implications for understanding remote pilots' rights and responsibilities and present design guidelines for MRP systems that support geographically distributed groups.