Are you a trustworthy partner in a cross-cultural virtual environment?: behavioral cultural intelligence and receptivity-based trust in virtual collaboration

Authors:
Ye Li;Hui Li;Alexander Mädche;Pei-Luen Patrick Rau
Affiliations:
University of Mannheim, Mannheim, Germany;Tsinghua University, Beijing, China;University of Mannheim, Mannheim, Germany;Tsinghua University, Beijing, China
Venue:
Proceedings of the 4th international conference on Intercultural Collaboration
Year:
2012

Citing 9
Cited 0

Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness

Organization Science
Virtual teams: a review of current literature and directions for future research

ACM SIGMIS Database
Implications of space and time for distributed work: an interpretive study of US-Norwegian systems development teams

European Journal of Information Systems
Missing links: building critical social ties for global collaborative teamwork

Communications of the ACM - The psychology of security: why do good users make bad decisions?
Cultural intelligence: individual interactions across cultures

Cultural intelligence: individual interactions across cultures
Implementing global virtual teams to enhance cross-border transfer of knowledge in multinational enterprises: a resource-based view

International Journal of Networking and Virtual Organisations
Toward a Taxonomy of Groupware Technologies

Groupware: Design, Implementation, and Use
Globally distributed teams: the effect of diversity on trust, cohesion and individual performance

ACM SIGMIS Database
Impact of User Satisfaction and Trust on Virtual Team Members

Information Resources Management Journal

Quantified Score

Hi-index	0.00

Visualization

Abstract

Globally distributed work has been prevalent in organizations. However, cultural issues in distributed work are still challenging team performance. Cultural intelligence, defined as individuals' capability to perform in cross-cultural settings, has great potential in untangling these issues. The present study examines three individual capabilities (behavioral cultural intelligence, language proficiency and technical skills) and their effects on partners' receptivity-based trust and satisfaction in a cross-cultural virtual environment. We develop a theoretical model based on the extended adaptive structuration theory (EAST) and verify the model in a cross-border experiment. The result suggests that focal members' behavioral cultural intelligence strongly influences their remote partners' receptivity/trust. This effect is moderated by language proficiency; 57% of the variance of partners' satisfaction is predicted by receptivity/trust and the focal members' technical skills.