Designing interaction
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Activity theory: implications for human-computer interaction
Context and consciousness
Tangible bits: towards seamless interfaces between people, bits and atoms
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Information ecologies: using technology with heart
Information ecologies: using technology with heart
Document structure and digital libraries: how researchers mobilize information in journal articles
Information Processing and Management: an International Journal - Special issue on progress toward digital libraries
Putting ethnography to work: the case for a cognitive ethnography of design
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Distributed cognition: toward a new foundation for human-computer interaction research
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 2
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Technology in Action
The Myth of the Paperless Office
The Myth of the Paperless Office
Breaking the book: translating the chemistry lab book into a pervasive computing lab environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cognitive properties of a whiteboard: a case study in a trauma centre
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Using cognitive artifacts to understand distributed cognition
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Gulliver's Genie: a multi-agent system for ubiquitous and intelligent content delivery
Computer Communications
Collaborative discovery through biological language modeling interface
Ambient Intelligence in Everyday Life
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The Indian folk tale recorded in the well-known John Saxe poem tells of six blind men, each grabbing a different part of an elephant, and describing their impression of the whole beast from a single part's perspective. So the elephant appears to each blind man to be like a snake, a fan, a tree, a rope, a wall, a spear. As the poem concludes: “And so these men of Indostan, Disputed loud and long, Each in his own opinion, exceeding stiff and strong. Though each was partly right, All were in the wrong.” Although this tale suggests a general metaphor for poor collaboration and social coordination, the insinuation of blindness indicates an inability to share the common information that is normally available through visual perception. When fundamental cognitive resources such as shared information or visual cues are missing, collaborative work practices may suffer from the “anti-cognition” suggested by the elephant metaphor. When individuals believe they are contributing to the whole, but are unable to verify the models that are held by other participants, continued progress might founder. We may find such “blind men” situations when organizations value and prefer independent individual cognition at the expense of supporting whole system coordination. Blindness to shared effects is practically ensured when those who work together are not able to share information.