An investigation of factors that influence the duration of IT outsourcing relationships
Decision Support Systems
International Journal of Human-Computer Studies
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Journal of Management Information Systems
Information and Management
Information technology and culture: Identifying fragmentary and holistic perspectives of culture
Information and Organization
Investigating online information disclosure: Effects of information relevance, trust and risk
Information and Management
Information and Management
Information and Management
An international comparison of technology adoption
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Cue consistency and page value perception: Implications for web-based catalog design
Information and Management
Proactive privacy practices in transition: Toward ubiquitous services
Information and Management
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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Building online trust and understanding its relationship to online customer purchase decision making is important to e-commerce companies. We decided to investigate the moderating role of uncertainty avoidance on the relationship between subjective norms and online trust (integrity, ability, and benevolence) as well as purchase intention on a model we had developed. We generated a questionnaire and first pilot tested it (n=116), and then modified it before performing the main test of our model (n=209). Specifically, trust (cognition and affect based) was adapted to better understand social and cultural factors in online customer behavior. Uncertainty avoidance was found to moderate the relationships between subjective norms and two dimensions of cognition-based trust, (integrity and ability). Benevolence, however, was not found to have any relationship to cultural values or purchase intention. Normative influence on ability belief about the website was significant only when the online consumer had a high sense of uncertainty avoidance. Theoretical and practical implications of these findings are discussed.