Generalization, consistency, and control
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Semantic analysis during exploratory learning
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning about hidden events in system interactions
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Using participatory activities with seniors to critique, build, and evaluate mobile phones
Proceedings of the 9th international ACM SIGACCESS conference on Computers and accessibility
Theory-based design for easily learned interfaces
Human-Computer Interaction
IHM '07 Proceedings of the 19th International Conference of the Association Francophone d'Interaction Homme-Machine
Model-Based Testing of GUI-Driven Applications
SEUS '09 Proceedings of the 7th IFIP WG 10.2 International Workshop on Software Technologies for Embedded and Ubiquitous Systems
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Learning to control a computer system from limited experience with it seems to require constructing a mental model adequate to indicate the causal connections between user actions, system responses, and user goals. While many kinds of knowledge could be used in building such a model, a small number of simple, low-level heuristics is adequate to interpret some common computer interaction patterns. Designing interactions so that they fall within the scope of these heuristics may lead to easier mastery by learners.