Reflective systems development
Scandinavian Journal of Information Systems
Improving software organizations: from principles to practice
Improving software organizations: from principles to practice
Capability Maturity Model, Version 1.1
IEEE Software
Managing in an Information Age: Transforming the Organization for the 1990s
Proceedings of the IFIP WG8.2 Working Conference on Information Technology and New Emergent Forms of Organizations: Transforming Organizations with Information Technology
Prescription, description, reflection: the shape of the software process improvement field
International Journal of Information Management: The Journal for Information Professionals
Extending microsoft team foundation server architecture to support collaborative product patterns
ICSP'07 Proceedings of the 2007 international conference on Software process
Software Process Improvement as organizational change: A metaphorical analysis of the literature
Journal of Systems and Software
Assessing PSP effect in training disciplined software development: A Plan-Track-Review model
Information and Software Technology
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Software process improvement (SPI) is a widely recognized approach that software companies implement to improve quality, productivity, and time-to-market. Assessing and analyzing performance improvements are important SPI activities. However, many SPI managers have found it difficult to develop and implement effective performance measurement programs for SPI, in part because guidelines for conducting SPI measurements are scarce. We address this gap in the SPI literature by examining major problems that SPI change agents encounter when developing and implementing SPI measurement programs. We report on a longitudinal study of an SPI change initiative and the challenges that the SPI Team faced in dealing with the issues of measuring effectiveness of the initiative. We systematically analyze an SPI performance measurement program to understand its limitations and the problems that the SPI Team encountered when implementing it. We used an organizational change theory framework to derive theoretical and practical insights that can help managers and researchers develop and implement better SPI performance measurement programs.