Case Study: Software product evolution for Intellectual Capital Management: The case of Meta4 PeopleNet

  • Authors:

  • Ricardo Colomo-Palacios;Eduardo Fernandes;Pedro Soto-Acosta;Marc Sabbagh

  • Affiliations:

  • Computer Science Department, Universidad Carlos III de Madrid, Av. Universidad, 30, 28911 Leganés, Madrid, Spain;Meta4 Spain, Centro Europa Empresarial, Edificio Roma, C/. Rozabella, 8, 28290 Las Rozas, Madrid, Spain;Department of Management & Finance, University of Murcia, Campus de, Espinardo, 30100 Espinardo, Murcia, Spain;Meta4 Spain, Centro Europa Empresarial, Edificio Roma, C/. Rozabella, 8, 28290 Las Rozas, Madrid, Spain

  • Venue:
  • International Journal of Information Management: The Journal for Information Professionals
  • Year:
  • 2011

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Abstract

Software must evolve in order to adapt to new demands and scenarios. In the case of packaged software that can be customized, this evolution implies the maintenance of both out-of-the-box and customized functionality alike. New user interface technologies provide a way to interact with applications that software vendors are forced to incorporate in order to meet new user and market requirements. Packaged software vendors are facing software evolution processes in order to attract more customers and conserve the existing ones. This case analysis describes the evolution of packaged software, Meta4 PeopleNet, towards the addiction of Rich Internet Applications features to a Human and Intellectual Capital Management tool. The findings and lessons learned presented in this case study provide useful insights for packaged software vendors facing software product evolution.