A foundation for the study of group decision support systems
Management Science
Effect of GSS on knowledge acquisition
Information and Management
Information technology to support electronic meetings
MIS Quarterly
A fuzzy parametrical forward- and backward-chained two-dimensional attribute decision model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Organization memory: Review of concepts and recommendations for management
International Journal of Information Management: The Journal for Information Professionals
Aspects of innovation theory based on knowledge-management
International Journal of Information Management: The Journal for Information Professionals
A collaborative e-learning system based on multi-agent
WINE'05 Proceedings of the First international conference on Internet and Network Economics
A framework on compound knowledge push system oriented to organizational employees
WINE'05 Proceedings of the First international conference on Internet and Network Economics
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Although the concept of viewing knowledge as a critical resource has been widely accepted in prior studies, it is not fully understood how to acquire available knowledge in order to improve organizational effectiveness. However, it is sure that organizational knowledge management should pursue the achievement of the business goal by delivering relevant and useful information to the right person at the right time. Group Support Systems (GSS) can play an important role in transfering scattered information into meaningful business knowledge for supporting strategic corporate decision-making. This study proposes a fuzzy GSS framework for acquiring workgroup knowledge from individual memory and aggregating workgroup knowledge into organizational knowledge. This study also proposes an architecture to support the fuzzy GSS framework. The architecture consists of user agents, information management agents, and a fuzzy model manager. To illustrate how the fuzzy GSS framework can be used to support the whole process of organizational knowledge acquisition, an Internet-based GSS was developed and applied in a marketing decision process. It showed that the framework was effective for acquiring organizational knowledge.