Effects of communication medium on interpersonal perceptions
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Social presence with video and application sharing
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Proceedings of the second Nordic conference on Human-computer interaction
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
I just clicked to say I love you: rich evaluations of minimal communication
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Fostering social presence in asynchronous online class discussions
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Spatiality in videoconferencing: trade-offs between efficiency and social presence
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
SyncDecor: communication appliances for virtual cohabitation
AVI '08 Proceedings of the working conference on Advanced visual interfaces
The rogue in the lovely black dress: intimacy in world of warcraft
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hard-to-use interfaces considered beneficial (some of the time)
CHI '10 Extended Abstracts on Human Factors in Computing Systems
CHI '11 Extended Abstracts on Human Factors in Computing Systems
A design framework for mediated personal relationship devices
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
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The likes of clarity and efficiency are good communication concepts for designers and evaluators of business communication tools. They make little sense, however, when the design context of an interactive system is the support of a personal relationship. What matters then is that people feel they are 'there' for one another. This paper describes a new way of understanding Social Presence in technologically mediated communication by relating it to a well-established psychological relationship construct: Closeness. We propose a model whereby an individual's long-term feeling of Closeness to others is influenced by communication events that are invested with a sense of Social Presence, as a function of the background level of psychological Closeness. Thus each communicative act, and its associated feeling of Social Presence, has an impact on the feeling of Closeness. We report a three-week-long study during which 18 participants reported daily ratings of Closeness, and communication-event ratings of both Closeness and Social Presence. Our findings are consistent with the model we propose, suggesting that systems for intimate relationships require consideration of both Social Presence and Closeness. We further consider methodological and measurement issues in the realm of personal relationships, and the expanding remit of HCI design as an active contributor to the world of experience and feelings.