Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
The Development of an Instrument to Measure Readiness for Knowledge Management
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Assessing Knowledge Management Success/Effectiveness Models
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Knowledge Management Capability Assessment: Validating a Knowledge Assets Measurement Instrument
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Governance enterprise architecture (GEA): domain models for e-governance
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Organizational factors affecting knowledge sharing capabilities in e-government: an empirical study
dg.o '04 Proceedings of the 2004 annual national conference on Digital government research
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Proceedings of the 1st international conference on Theory and practice of electronic governance
Journal of Information Science
Semantic Technologies for E-Government
Semantic Technologies for E-Government
Crowd-sourcing transparency: ICTs, social media, and government transparency initiatives
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Web 2.0 creates a new government
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
Electronic governance benchmarking: Waseda University e-gov ranking
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Knowledge Management in Theory and Practice
Knowledge Management in Theory and Practice
Social media in the public sector: perceived benefits, costs and strategic alternatives
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Open government and e-government: democratic challenges from a public value perspective
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Where to Look for Knowledge Management Success
HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
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The ability of governments to develop and effectively manage knowledge assets is now considered a critical capability for electronic governance. Good Knowledge Management (KM) practices in government are usually driven by clear vision and objectives which are part of KM strategies. Developing such government-wide KM vision and objectives requires inputs from individual government agencies and other stakeholders on their needs and priorities (so-called demand-side). However, while there is significant literature on models and tools for measuring KM capabilities (so-called supply-side) and impact of KM practices, very few scholarly work is available on assessment of specific KM needs of individual agencies or other stakeholders. This paper presents an Integrated KM Assessment Model which measures both the demand and supply sides of KM in government. The model was used for assessing the KM needs and capabilities of government agencies in Macao SAR as part of a study for determining the readiness of government as a whole for KM. Results from our study show that innovation in government operations is considered by agencies to be the most KM demanded area, while KM capability for task-specific activities was found to be the weakest KM capability area. In addition, document-intensive and high-volume transaction agencies, such as educational, financial, electronic data interchange agencies have relatively higher KM awareness and capability.