Cognitive complexity in business process modeling
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
Journal of Systems and Software
Thresholds for error probability measures of business process models
Journal of Systems and Software
On the refactoring of activity labels in business process models
Information Systems
How novices design business processes
Information Systems
SABUMO: Towards a collaborative and semantic framework for knowledge sharing
Expert Systems with Applications: An International Journal
Factors of process model comprehension-Findings from a series of experiments
Decision Support Systems
Assessing the impact of hierarchy on model understandability --- a cognitive perspective
MODELS'11 Proceedings of the 2011th international conference on Models in Software Engineering
Journal of Visual Languages and Computing
Quality indicators for business process models from a gateway complexity perspective
Information and Software Technology
Understanding business process models: the costs and benefits of structuredness
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Complexity metric for multidimensional models for data warehouse
Proceedings of the CUBE International Information Technology Conference
Tying process model quality to the modeling process: the impact of structuring, movement, and speed
BPM'12 Proceedings of the 10th international conference on Business Process Management
A study on the effects of routing symbol design on process model comprehension
Decision Support Systems
Understanding understandability of conceptual models --- what are we actually talking about?
ER'12 Proceedings of the 31st international conference on Conceptual Modeling
Assessing the best-order for business process model refactoring
Proceedings of the 28th Annual ACM Symposium on Applied Computing
Eye-tracking the factors of process model comprehension tasks
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
Slice, mine and dice: complexity-aware automated discovery of business process models
BPM'13 Proceedings of the 11th international conference on Business Process Management
A linear time layout algorithm for business process models
Journal of Visual Languages and Computing
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Business process models are key artifacts in the development of information systems. While one of their main purposes is to facilitate communication among stakeholders, little is known about the factors that influence their comprehension by human agents. On the basis of a sound theoretical foundation, this paper presents a study into these factors. Specifically, the effects of both personal and model factors are investigated. Using a questionnaire, students from three different universities evaluated a set of realistic process models. Our findings are that both types of investigated factors affect model understanding, while personal factors seem to be the more important of the two. The results have been validated in a replication that involves professional modelers.