The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Designing for ephemerality and prototypicality
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Personas: from theory to practices
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Public deliberation in municipal planning: supporting action and reflection with mobile technology
Proceedings of the 5th International Conference on Communities and Technologies
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In the early days of digital technology development, design was done 'for', 'with' or 'by' the users based on the assumption that users were real people. Today 'users' have become a component in mass-market production and are seen as 'customers', rather than people. Still designers need to address use, and personas have been introduced for this purpose. The paper uses research on user participation and research-based personas from the eGov+ project to discuss whether personas help designers engage with users. In this project, design was carried out in the domain of municipal services through involvement of clerks, management and citizens from three different municipalities. Through four cases we discuss if applying personas in participatory design settings is productive to designers' understanding of users' use situations. Does deployment of personas bring designers closer to the actual use situation? In which ways do personas help design for, with or by the users? Do personas support participatory design?