A systematic approach to the development of research-based web design guidelines for older people
Universal Access in the Information Society
Interpersonal connectedness: conceptualization and directions for a measurement instrument
CHI '08 Extended Abstracts on Human Factors in Computing Systems
The development and evaluation of a survey to measure user engagement
Journal of the American Society for Information Science and Technology
Identifying drivers and hindrances of social user experience in web services
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Attributes of successful intergenerational online activities
Proceedings of the 8th International Conference on Advances in Computer Entertainment Technology
Web accessibility guideline aggregation for older users and its validation
Universal Access in the Information Society - Special Issue: Toward web accessibility for older users
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In order to foster the relationship between geographically distant grandparents and grandchildren, a prototype of an online platform is developed in an Ambient Assisted Living project. After identifying relevant attributes in the requirements analysis together with older adults and experts for children, we conducted two rounds of user studies in a laboratory setting with older adults. In the studies we were not only interested in the usability of the platform and the older participants' computer skills, but especially in the experiences the older users have when interacting with and via the platform. As expected, we found a relation between self-rated computer skills and the usability problems. However, the skills were not decisive for experiencing the interaction regarding curiosity, engagement, social connectedness and social presence. Finally, implications for the design of socially connecting online platforms are presented.