Evaluation of a social web-based telehealth system

  • Authors:
  • Jaspaljeet Singh Dhillon;Burkhard C. Wünsche;Christof Lutteroth

  • Affiliations:
  • University of Auckland, Auckland, New Zealand;University of Auckland, Auckland, New Zealand;University of Auckland, Auckland, New Zealand

  • Venue:
  • Proceedings of the 24th Australian Computer-Human Interaction Conference
  • Year:
  • 2012

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Abstract

Increasing healthcare costs and demographic changes necessitate healthcare interventions that foster independent care. Existing telehealth systems are focused on treating diseases instead of preventing them, suffer from high initial costs, lack extensibility, and do not address the social and psychological needs of patients. We developed Healthcare4Life, an online telehealth system for seniors. In this paper, we report the results of a 6-week user study involving 43 seniors (aged 60 and above). Results indicate that seniors are ready to take charge of their health via a web-based telehealth system, provided there are suitable health applications for them to use. The social networking features require a sufficiently large user base to be useful. The results also suggest that web-based telehealth solutions can positively change the attitude of seniors towards managing their own healthcare.