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Information Processing and Management: an International Journal
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Information Processing and Management: an International Journal
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Information Processing and Management: an International Journal
Collaborative information seeking and retrieval
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Awareness in collaborative information seeking
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Evaluating the synergic effect of collaboration in information seeking
Proceedings of the 34th international ACM SIGIR conference on Research and development in Information Retrieval
MIRA'99 Proceedings of the 1999 international conference on Final Mira
Collaborative web search in context: a study of tool use in everyday tasks
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Communication is considered to be one of the most essential components of collaboration, but our understanding as to which form of communication provides the most optimal cost-benefit balance lacks severely. To help investigate effects of various communication channels on a collaborative project, we conducted a user study with 30 pairs (60 participants) in three different conditions - co-located, remotely located with text chat, and remotely located with text as well as audio chat, in an exploratory search task. Using both quantitative and qualitative data analysis, we found that teams with remotely located participants were more effective in terms of being able to explore more diverse information. Adding audio support for remote collaboration helped participants to lower their cognitive load as well as negative emotions compared to those working in the same space. We also show how these findings could help design more effective systems for collaborative information seeking tasks using adequate and appropriate communication. We argue that collaboration is an important aspect of human-centered IR, and that our work provides interesting insights into people doing information seeking/retrieval in collaboration.