CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Groupware: some issues and experiences
Communications of the ACM
Journal of Management Information Systems
Single display groupware: a model for co-present collaboration
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The Eyes Have It: A Task by Data Type Taxonomy for Information Visualizations
VL '96 Proceedings of the 1996 IEEE Symposium on Visual Languages
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
How people use orientation on tables: comprehension, coordination and communication
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
MultiView: spatially faithful group video conferencing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coeno: enhancing face-to-face collaboration
Proceedings of the 2005 international conference on Augmented tele-existence
System guidelines for co-located, collaborative work on a tabletop display
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Multimodal multiplayer tabletop gaming
Computers in Entertainment (CIE) - Interactive TV
Proxemic interaction: designing for a proximity and orientation-aware environment
ACM International Conference on Interactive Tabletops and Surfaces
Physical and digital media usage patterns on interactive tabletop surfaces
ACM International Conference on Interactive Tabletops and Surfaces
Enhancing genomic learning through tabletop interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
“Enforced” vs. “Casual” Transparency -- Findings from IT-Supported Financial Advisory Encounters
ACM Transactions on Management Information Systems (TMIS)
Tangible paper interfaces: interpreting pupils' manipulations
Proceedings of the 2012 ACM international conference on Interactive tabletops and surfaces
Hi-index | 0.00 |
Recent research has shown that financial advisory encounters can successfully be supported with IT-artifacts. Tabletop scenarios, for example, can increase the transparency of the advisory process for customers. However, we have also had the experience that the relationship quality as experienced by customers can suffer severely when IT-artifacts are introduced. Based on these experiences, we developed guidelines for both, the artifact- design itself as well as for the environment in order to avoid this effect, and implemented them in one of our prototypes. The evaluation reveals that these measures proved to be effective. With the reported study, we seek to enhance our design knowledge of IT-supported advisory scenarios with a special focus on relationship building. In a larger context, we argue that the use of IT during sensitive face-to-face encounters will be of growing significance in the future but, as yet, is hardly understood. We make a contribution in this area with our generic requirements, design principles and evaluation.