The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Journal of the American Society for Information Science and Technology - Special issue: Part II: Information seeking research
Relevance judgment: What do information users consider beyond topicality?
Journal of the American Society for Information Science and Technology - Research Articles
Who will you ask? An empirical study of interpersonal task information seeking
Journal of the American Society for Information Science and Technology
Strategic decision making and support systems: Comparing American, Japanese and Chinese management
Decision Support Systems
Determinants of the Use of Relational and Nonrelational Information Sources
Journal of Management Information Systems
A context-based investigation into source use by information seekers
Journal of the American Society for Information Science and Technology
Factors Affecting KM Implementation in the Chinese Community
International Journal of Knowledge Management
Hi-index | 0.00 |
The study explores the relationship between value attribution and information source use of 17 Chinese business managers during their knowledge management (KM) strategic decision-making. During semi-structured interviews, the Chinese business managers, half in the telecommunications sector and half in the manufacturing sector, were asked to rate 16 information sources on five-point Likert Scales. The 16 information sources were grouped into internal-external and personal-impersonal types. The participants rated the information sources according to five value criteria: relevancy, comprehensiveness, reliability, time/effort, and accessibility. Open-ended questions were also asked to get at how and why value attribution affected the participants' use of one information source over another during decision-making. Findings show that the participants preferred internal-personal type of information sources over external-impersonal information sources. The differences in value ratings per information source were striking: Telecommunications managers rated customers, newspapers/magazines, and conferences/trips much lower than the manufacturing managers but they rated corporate library/intranet and databases much higher than manufacturing managers. The type of industrial sector therefore highly influenced information source use for decision-making by the study's Chinese business managers. Based on this conclusion, we added organizational and environmental categories to revise the De Alwis, Majid, and Chaudhry's (2006) typology of factors affecting Chinese managers' information source preferences during decision-making.