Designing with users for domestic environments: methods - challenges - lessons learned

Authors:
Corinna Ogonowski;Benedikt Ley;David Randall;Mu Mu;Nicholas Race;Mark Rouncefield
Affiliations:
University of Siegen, Siegen, Germany;University of Siegen, Siegen, Germany;University of Siegen, Siegen, Germany;Lancaster University, Lancaster, United Kingdom;Lancaster University, Lancaster, United Kingdom;Lancaster University, Lancaster, United Kingdom
Venue:
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
Year:
2014

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Abstract

When developing new ICT systems and applications for domestic environments, rich qualitative approaches improve the understanding of the user's integral usage of technology in their daily routines and thereby inform design. This knowledge will often be reached through in-home studies, strong relationships with the users and their involvement in the design and evaluation process. However, whilst this kind of research offers valuable context insights and brings out unexpected findings, it also presents methodological, technical and organizational challenges for the study design and its underlying cooperation processes. In particular, due to heterogeneous users in households in terms of technology affinity, individual needs, age distribution, gender, social constellations, personal role assignment, project expectations, etc. it produces particular demands to collaborate with users in the design process and thereby exposes a range of practical challenges. The full-day workshop wishes to identify these practical challenges, discuss best practice and develop a roadmap for sustainable relationships for design with users.