A Validity Measure for Fuzzy Clustering
IEEE Transactions on Pattern Analysis and Machine Intelligence
ACM Computing Surveys (CSUR)
Learning users' habits to automate repetitive tasks
Your wish is my command
Neural Networks: A Comprehensive Foundation
Neural Networks: A Comprehensive Foundation
Data Mining: Concepts, Models, Methods and Algorithms
Data Mining: Concepts, Models, Methods and Algorithms
Monitoring deployed software using software tomography
Proceedings of the 2002 ACM SIGPLAN-SIGSOFT workshop on Program analysis for software tools and engineering
Visualization and Analysis of Clickstream Data of Online Stores for Understanding Web Merchandising
Data Mining and Knowledge Discovery
An Analysis of Usage of a Digital Library
ECDL '98 Proceedings of the Second European Conference on Research and Advanced Technology for Digital Libraries
Managing Software Requirements: A Use Case Approach
Managing Software Requirements: A Use Case Approach
Web usage mining: discovery and applications of usage patterns from Web data
ACM SIGKDD Explorations Newsletter
Process mining: a research agenda
Computers in Industry - Special issue: Process/workflow mining
Data Mining: Concepts and Techniques
Data Mining: Concepts and Techniques
Web Data Mining: Exploring Hyperlinks, Contents, and Usage Data (Data-Centric Systems and Applications)
Lessons learned from i-mode: What makes consumers click wireless banner ads?
Computers in Human Behavior
Discovering frequent work procedures from resource connections
Proceedings of the 14th international conference on Intelligent user interfaces
AOP for the domain of runtime monitoring: breaking out of the code-based model
Proceedings of the 4th workshop on Domain-specific aspect languages
Guidelines for conducting and reporting case study research in software engineering
Empirical Software Engineering
Probabilistic Networks and Expert Systems: Exact Computational Methods for Bayesian Networks
Probabilistic Networks and Expert Systems: Exact Computational Methods for Bayesian Networks
Design Science Research Methods and Patterns: Innovating Information and Communication Technology
Design Science Research Methods and Patterns: Innovating Information and Communication Technology
Redesigning business processes: a methodology based on simulation and process mining techniques
Knowledge and Information Systems
Design science in information systems research
MIS Quarterly
Integrating web conceptual modeling and web usage mining
WebKDD'04 Proceedings of the 6th international conference on Knowledge Discovery on the Web: advances in Web Mining and Web Usage Analysis
Computers in Human Behavior
Comparing actual and self-reported measures of Facebook use
Computers in Human Behavior
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Software usage concerns knowledge about how end-users use the software in the field, and how the software itself responds to their actions. In this paper, we present the Usage Mining Method to guide the analysis of data collected during software operation, in order to extract knowledge about how a software product is used by the end-users. Our method suggests three analysis tasks which employ data mining techniques for extracting usage knowledge from software operation data: users profiling, clickstream analysis and classification analysis. The Usage Mining Method was evaluated through a prototype that was executed in the case of Exact Online, the main online financial management application in the Netherlands. The evaluation confirmed the supportive role of the Usage Mining Method in software product management and development processes, as well as the applicability of the suggested data mining algorithms to carry out the usage analysis tasks.