Facilitating localized exploitation and enterprise-wide integration in the use of IT infrastructures: the role of PC/LAN infrastructure standards

  • Authors:
  • Timothy R. Kayworth;V. Sambamurthy

  • Affiliations:
  • Baylor University;University of Maryland

  • Venue:
  • ACM SIGMIS Database
  • Year:
  • 2000

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Abstract

Two often-contradictory dilemmas confront firms in their efforts at promoting IT-based innovation: facilitate localized exploitation of the IT infrastructure within individual business units, but also ensure enterprise-wide integration of IT innovation initiatives to facilitate business applications that exploit inter-unit synergies. Therefore, developing an IT infrastructure that is conducive to both localized exploitation and enterprise-wide integration is important. In this context, IT infrastructure standards are an important element of the IT infrastructures that shape managers' perceptions about the responsiveness of their infrastructures to their firms' IT innovation needs.This study examines the role of PC/LAN infrastructure standards in facilitating attention to localized exploitation and enterprise-wide integration. It identifies three attributes of PC/LAN infrastructure standards: comprehensiveness, flexibility, and level of enforcement. Through rich case studies in four bureaucratic organizations, the study develops insights about how PC/LAN infrastructure standards influence perceptions about the responsiveness of the PC/LAN infrastructures for localized exploitation and enterprise-wide integration. The emergent findings point to the influence not only of the standards, but also of the organizational context within which these standards are evolved, implemented, and used. The study offers valuable insights for both IS practitioners and researchers about the use of PC/LAN infrastructure standards in organizations.