The visual display of quantitative information
The visual display of quantitative information
Designing visual interfaces: communication oriented techniques
Designing visual interfaces: communication oriented techniques
Scenario-based design: envisioning work and technology in system development
Scenario-based design: envisioning work and technology in system development
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
About Face: The Essentials of User Interface Design
About Face: The Essentials of User Interface Design
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Beyond Electronic Patient's File: Assisting Conversations in a Healthcare Network
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Can persona facilitate ideation? a comparative study on effects of personas in brainstorming
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
Revisiting personas: the making-of for special user groups
CHI '12 Extended Abstracts on Human Factors in Computing Systems
A HCI technique for improving requirements elicitation
Information and Software Technology
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SHS.com (Shared Healthcare Systems) provides software solutions and services for the senior healthcare market. In 1998, SHS engaged Cooper to help design a next-generation healthcare information system that would for the first time provide true integration of clinical, financial, and case management information, allowing comprehensive management of long-term healthcare facilities.Cooper had an opportunity to design a product that not only improved the efficiency of healthcare facilities, but also helped improve the quality of care given to their residents. The system needed to help facility staff make sense of data as well as capture it.To address these important issues, Cooper interviewed and observed healthcare facility staff and residents during an intensive ethnographic research period. The research and analysis culminated in a set of user archetypes, called personas. The team used persona- and scenario-based methods to drive the design of an integrated suite of clinical, case management, and financial tools.